At Bassett Mechanical, exceeding customer expectations is not just a goal; it’s a core value that drives every project. Recently, we were presented with a challenging project that required a quick turnaround—an Expedited Chiller Package Solution. Our team rose to the occasion with dedication and expertise. From initial planning to final execution, we worked closely with the customer to ensure their needs were met, going above and beyond to deliver exceptional results. Our dedication to excellence ensured a successful outcome for our customer.
We Listen
Mid-States Refrigeration Supply contacted our refrigeration team urgently needing a chiller package due to a critical customer leak. The situation was pressing, and the request required immediate attention to avoid further complications. Mid-States, already a supplier for Bassett, had been referred by another trusted source, emphasizing the importance of a quick and efficient response.
Mid-States had the heat exchanger available but needed assistance building the vessels, piping, and skid frame. Typically, completing such a job would take 12-14 weeks; however, Bassett committed to a significantly shortened timeline of 5-6 weeks. By promptly providing all necessary valves and components, including the crucial heat exchanger, Mid-States helped facilitate a faster turnaround.
The timely availability of the heat exchanger, which usually takes around 12 weeks to ship, was a fortunate factor in this expedited process. This case underscores our commitment to listening carefully to our customers’ needs and acting swiftly to meet their urgent requirements, reinforcing our dedication to responsive and reliable service.
Delivering an Expedited Chiller Package Solution
When Mid-States required an expedited chiller package solution, our team quickly created the piping and instrumentation diagram (P&ID) and assembled a comprehensive valve list. This proactive approach ensured we could promptly send the vessel and package drawings within a week of receiving the verbal purchase order. By expediting this crucial documentation, we set the stage for a smooth transition to fabrication.
Our forward-thinking strategy continued as we released all drawings to the shop for fabrication within just ten days. The process was efficient and well-managed. The collaboration between our refrigeration and Thermatech engineering teams during the design phase was seamless. This level of preparedness and coordination allowed us to maintain a steady pace throughout the project.
Completing the project in just six weeks—half the typical timeframe—demonstrates our ability to effectively leverage strategic planning and resource management. The Thermatech team’s use of stock heads, shell plates, and pipe exemplifies how our targeted stocking system supports faster lead times. By keeping refrigeration-specific materials on hand, we eliminate delays associated with manufacturing or shipping, thereby accelerating urgent project completion.
Looking ahead, our commitment to discovery and foresight will continue to drive our efforts. We are dedicated to identifying potential efficiencies and implementing solutions that enhance our delivery. This approach ensures we remain agile and responsive, ready to tackle challenges and deliver outstanding results for our clients quickly and precisely.
We Deliver Complete Solutions
At Bassett Mechanical, we pride ourselves on delivering complete solutions tailored to our clients’ needs. When Mid-States required a packaged vessel urgently, with a demanding deadline of 5-6 weeks, we rose to the occasion despite the usual 12–14-week lead time. Our team streamlined the production process, coordinated efficiently, and leveraged our resources to ensure the packaged vessel was completed and shipped within the shortened timeframe. This commitment to meeting tight deadlines and providing comprehensive, timely solutions exemplifies our dedication to exceeding customer expectations and addressing critical needs with precision and reliability.
WE ARE CREATING CUSTOMERS FOR LIFE®
Bassett Mechanical is willing to take on challenges that others shy away from. We guarantee quality products in the fastest time possible. With this project, we demonstrated that we can tackle any project within even the tightest timeframes.
