At Bassett Mechanical (Bassett), we understand that our service is only as good as the skill and proficiency of our people. We’re committed to investing in our team’s continuing education through our newly redesigned Bassett Training Academy for our Refrigeration Service Technicians. This training program was created with the purpose of providing our technicians with the information and tools they need to succeed.

Our Commitment to Training and Why It Matters 

In the industrial refrigeration world, demands constantly change, from technology to regulations to customer expectations. The Bassett Training Academy is an ongoing training program that supports our technicians throughout their careers and provides them with classroom training, hands-on training, and certification. Providing continuous education ensures they are always up to date on the latest advancements and best practices.

The Bassett Training Academy covers:

• Comprehensive technical knowledge: Our technicians receive a base knowledge of 40 hours of classroom learning, including hands-on and in-depth training in refrigeration systems. This includes not just the basics but the latest technological advancements. From troubleshooting and fixing problems to intricate system upkeep, they have the necessary foundational expertise to overcome any obstacle.
• Compliance and Safety Standards: Our academy not only keeps our technicians current on the latest laws and regulations, it also covers best practices in energy efficiency and environmental safety.
• Customer service skills: Technical knowledge is only part of the equation. Our training strongly emphasizes clear, professional communication to ensure that our technicians can explain issues, solutions, and recommendations in an easily understandable manner.

This investment in training goes beyond developing skilled refrigeration technicians; it builds our service technicians’ confidence and ability to educate our customers on making the best decisions about their refrigeration equipment.

How Our Investment in Training Benefits Our Customers 

Confidence and Peace of Mind

When it comes to something as critical as refrigeration, you need a service partner you can rely on. Knowing your service technician has received comprehensive training through the Bassett Training Academy provides peace of mind. Our technicians anticipate potential issues, apply solutions that prevent future problems, and ensure refrigeration systems run at peak performance.

Minimized Risk, Maximum Uptime

Whenever you invest in a service partner, you’re directly investing in the reliability of your operations. With continuously trained and certified technicians through our academy, we minimize any risk of downtime, breakdowns, and inefficiencies. This means less disruption to your business and fewer unforeseen costs. Our technicians go through training to identify issues before they become costly repairs, helping you have a proactive partner in refrigeration maintenance.

A Competitive Advantage for Your Business

Reliability and efficiency are the anthems of any marketplace; it’s a no-brainer that refrigeration systems should be well-serviced. The Bassett Training Academy gives us—and, therefore, you—an edge over your competition. Our technicians are ready for quick responses and expert repairs and are trained to make your systems run more efficiently and last longer. This equates to long-term energy, repair, and replacement savings while helping drive sustainability goals forward.

The Bassett Training Academy: A Commitment to Quality and Excellence

We believe that the key to great service is investing in our people. The Bassett Training Academy is an investment in the future of our company and in the quality of service we provide to you, our customers. Choosing Bassett means you’re not just choosing a refrigeration service provider; you are choosing a partner committed to excellence at every level.